Returns & Exchanges
At THEIA, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your shopping experience is as refined and effortless as our collections.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your parcel.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing